Privacy & Cookie Notice

Who are we?

We are Concr Limited, (in this Notice, we refer to ourselves as Concr, "we", "us", and "our").

This Privacy Notice explains what information about you we collect, what we do with it, and how you can control it. This notice applies to this website (our Site).

How can you contact us?

If you have any questions about how we handle your personal information, please contact us at

Individuals and the data protection supervisory authorities in the EU/EEA may also contact our data protection representatives according to Article 27 GDPR at

EU: DP-Dock GmbH, Attn.: CONCR LTD, Ballindamm 39, 20095 Hamburg, Germany

What information do we collect and why do we use it?

We'll collect technical, contact, account, communication and other information about you. We do this if you:

  • use our Site, contact us or give us feedback,
  • subscribe to our services or publications,
  • sign up to receive news, updates or other marketing,
  • apply to join our organisation, and
  • sign up to attend our upcoming events.

When we collect:

When you use our Site

What we collect

Technical Information

  • phone number

  • Internet Protocol (IP) address

  • login information (social log-in ID/email address)

  • browser type and version (and browser plug-in types and versions)

  • device IDs

  • operating system

  • hardware version

  • device settings (e.g. language and time zone)

  • time zone setting

  • file & software names and types (associated with your device and/or the Site)

  • information relating to your mobile operator or Internet Service Provider (ISP).

Information about your visit

  • full Uniform Resource Locators (URL)

  • clickstream to, through and from our Site (including date and time)

  • pages and services you viewed or searched for

  • demographic information (including age and gender)

  • page response times

  • download errors

  • length of visits to certain pages

  • page interaction information (like scrolling, clicks, and mouse-overs)

  • traceable campaign links (e.g. in emails or via tracking URLs)

  • methods used to browse away from the page

what it is used for

To ensure content from our Site is presented in the most effective manner for you and for your device.

To understand how people use our Site and our services, and how we can improve our Site and our services.

To use data analytics to improve our Site, products/services, marketing, customer relationships and experiences.

Why we do this

It is important for us to continually learn and improve (and we balance this with your own rights).

For any cookies which aren't necessary for our Site or App to operate, with your consent.

When we collect:

If you contact us, get in touch or give us feedback

What we collect

Contact Information

  • first and last name,

  • email address,

  • postal address,

  • phone number(s),

Communications Information

  • emails,

  • texts & other digital messaging,

  • calls,

  • letters,

  • survey responses,

  • any in-person conversations you have with us.

what it is used for

To reply to you, including answering any questions and troubleshooting any issues you may have with our Site or our services.

To administer any forms or surveys you complete.

Why we do this

It is important for us to help you use our Site and our services, and to understand how we can improve.

It is part of a contract we've agreed to with you.

When we collect:

If you download content from our Site, subscribe to our services or publications

What we collect

Contact Information

what it is used for

Manage our relationship with you.

Make personalised suggestions and recommendations to you.

Update you about technical changes or other service updates (for example, if we update our terms).

Ask you for feedback.

Use data analytics to develop insights, and to improve our Site and services, marketing, customer relationships and experiences, including combining and anonymising individuals' information.

Why we do this

It is part of a contract we've agreed to with you.

It is important for us to manage our business and our Site.

It is important for us to help you use our Site and our services, and to understand how we can improve.

When we collect:

If you sign up to receive news, updates or other marketing from us

What we collect

Contact Information

Marketing preferences

  • if you have opted-in to marketing or out of marketing,

  • any specific marketing preferences.

what it is used for

Send you direct marketing, includes news, updates, or asking you to complete a survey

Why we do this

If you are a consumer, we do this with your consent.

If you are or work for a business or other organisation, we do this because it is important to us to grow or manage our business, or with your consent.

We also do this to comply with the law.

Who do we share your information with?

We may share your personal information with our group companies, our service providers and professional advisors, our business partners, and if we are legally required to.

We may share your personal information with:

  • any member of our group, which means our group companies, including our ultimate holding company, and its subsidiaries and/or our subsidiaries who may support our processing of personal information under this. Notice.
  • our service providers, organisations who support the services we offer through the Site and only process your personal information on our behalf, following our instructions and data protection law.

Service providers help us with things like:

  • website and data hosting,
  • website analytics and search engine providers,
  • managing marketing lists,
  • sending emails and other correspondence,
  • customer service and feedback,
  • IT support.

Our service providers will only use your information to provide their services to us.

  • if we run surveys, competitions, promotional campaigns, offers or other activities and you opt-in with a partner (for example, if you chose to enter a prize draw we manage with a partner organisation). We will provide more detailed privacy information at the time.
  • potential investors, or if we sell or buy any business or assets then a potential seller or buyer.
  • our auditors, legal advisers and other professional advisers.
  • anyone that we must disclose information to in order to protect our rights, property, or safety, our customers, or other third parties, and to enforce our rights under this Notice or under any agreement with you.
  • if required to do so under a court order or if we are (or believe we are) under a duty to comply with any legal obligation. This includes exchanging information with law enforcement agencies, regulators, or other similar government bodies.

Where do we store your information?

We are based in the United Kingdom.

We may transfer your personal information outside the UK (or, if you are in the European Union ("EU") or European Economic Area ("EEA"), outside of the EU/EEA:

  • to store it, and so we can provide our Site and services to you.
  • where we are legally required to do so.

We may also store your information with third parties who work with us to help us to provide our services to you.

If we transfer your information internationally, we will take steps to ensure your information is legally protected. We update our partners and service providers as we grow, and will update this Notice regularly. For more information about how we currently transfer and protect data, please contact

How do we protect your information?

You're in safe hands. We protect your information in various technical, organisational and contractual ways:

  • we use technical security measures (for example, end-to-end encryption or multi-factor authentication), and
  • we take steps to make sure that only people who need to use your data have access to it, and that our staff understand how to use personal data responsibly and keep it safe.
  • we require our service providers to contractually promise to take steps to protect the data we give them (including limiting the data we share and requiring confidentiality commitments).
  • We work to avoid personal data breaches, but we are prepared if a breach does happen. We will notify you, and any applicable regulator, of a breach if we are legally required to.

What if we link to other websites?

We may link to other websites (including apps). The websites will have their own privacy information, which you should read before using or sharing personal information with the site.

We are not responsible or liable for these websites, any content on them, or their policies and notices. A link does not mean we endorse the views of the linked website. We have no control over the availability of any of these websites.

How long do we keep your information?

We usually don’t keep your information for any longer than we need to, but we might keep it for longer if we need to fix an issue or keep records.

We will usually keep personal information:

  • for as long as necessary for the original reasons we collected it (for example, for as long as you have an account with us), and
  • for up to six years after that to identify any issues and resolve any legal proceedings.

We may keep your personal information for longer:

  • if you complain (so we keep our complaint records for long enough),
  • if we know about pending or current legal proceedings, or reasonably believe there is a chance of legal proceedings,
  • in some circumstances if applicable law says we are required to.

If you opt-in to marketing from us and later change your mind (or object to any other use of your personal information), we may keep a record of your opt-out or objection for longer so we can demonstrate we respect your preferences.

We may combine and anonymise individuals' information, and we may keep anonymised information indefinitely.

How can you control your personal information?

If you are in the UK or the EU, you have rights over your personal information (just so you know, these aren't absolute). Please ask us and we would be happy to help.

If you are in the UK or the EU, you may have the right to:

  • find out what information we hold about you.
  • ask us to provide you with a copy of your information.
  • ask us to make changes to your information.
  • ask us to correct, delete, limit or stop using your information.
  • ask us to move your information to a third party.
  • change your mind about us holding your information (or sending you marketing).

These rights are not absolute – if a right doesn't apply, or only applies to some of your information or some of the things we do with it, we'll let you know as part of our reply to you.

If you would like to exercise any of these rights over your information, you can contact us at

If you have any concerns, you have the right to make a complaint to a data protection supervisory authority.

  • If you are in the UK, the supervisory authority is the Information Commissioner's Office (ICO). You can visit their website at
  • If you are in the EU, you can find your local data protection authority here.

What have we last changed in this Privacy Notice?

We last updated this Notice in August 2022.

Cookie Notice

Our Site uses cookies and/or other similar technologies such as device-IDs, pixel tags and web beacons to collect and store information about you.

What are cookies?

Cookies are usually pieces of information or code that a website transfers to or accesses from your computer or device to store, and sometimes track, information about you.

Cookies let websites remember you and your preferences, manage different features and content, store searches, and personalise content.

How does our Site use cookies?

Our Site uses cookies (alone or combined) to create a unique device ID, and to distinguish you from other users. This helps us to improve your experience and improve our Site.

Some cookies only last while you use our Site. Some cookies are used to remember you when you visit again and will last for longer.

We use strictly necessary cookies if it is in our legitimate interests (balanced with your rights). We use all other cookies with your consent.

What cookies do we use?

Strictly Necessary Cookies

These are cookies that are required for the operation of our Site and under our Terms with you. They include, for example, cookies that enable you to log into secure areas of our Site or (on other sites) use a shopping cart.

cookie name:


Why we use it

The website relies on PHP sessions to maintain sessions across web

What it is used for

This cookie will expire as soon as the session expires.

cookie name:

The cookie name is prefixed with a long, randomly generated string, followed by _identity.

Why we use it

When you log into the control panel, you’ll get an authentication cookie used to maintain your authenticated state. The cookie only stores the information necessary to maintain a secure, authenticated session.

What it is used for

The cookie will only exist for as long as the user is authenticated.

cookie name:


Why we use it

To facilitate CSRF protection.

What it is used for

The cookie will expire as soon as the PHP session expires

Functionality Cookies

These may be used to recognise you when you return to our Site. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, choice of language or region).

cookie name:

A name that is prefixed with a long, randomly generated string, followed by _username

Why we use it

Remembering username on login duration

What it is used for

The cookie will exist for the given duration to remember the username on the login form

cookie name:


Why we use it

Concr Cookie Consent Acceptance

What it is used for

The cookie is only generated once you have accepted the cookie policy and will last for 90 days

Targeting/Advertising Cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our Site and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.

cookie name:

_ga/_gali/_gat/_ gid

Why we use it

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve our website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

What it is used for

2 years

We may also work with advertising networks that gather information about the content on our Site you visit and on information on other websites and services you visit. This may result in you seeing advertisements through our Site or our advertisements when you visit other websites and services of third parties. For more information about how to turn this feature off see below or visit http://www.youronlinechoices.c....

Disabling Cookies

The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off.

If you want to disable cookies on our website, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.

Microsoft Internet Explorer

  1. Select the Tools menu Internet Options
  2. Click on the Privacy tab
  3. Click on Advanced within the Settings section and select the appropriate setting

Google Chrome

  1. Select Settings Advanced
  2. Under Privacy and Security Content settings.
  3. Click Cookies and select the relevant options


  1. Select Preferences Privacy
  2. Click on Remove all Website Data

Mozilla Firefox

  1. Choose the Tools menu Options
  2. Click on the Privacy icon
  3. Select the Cookie menu and select the relevant options

Opera 6.0 and further

  1. Choose Files menu Preferences
  2. Select Privacy

We may also separately prompt you regarding our use of cookies on the Site.